Written by Learning Pool CEO, Ben Betts
The pandemic has flipped the script on what skills are ‘valuable’ in the workforce – and forced individuals to rethink how to invest in their ‘skills equity’. In this article, CEO of Learning Pool, Ben Betts, reveals why skills are now the ‘new currency’ and how data analytics, artificial intelligence and machine learning can unlock exciting new opportunities to scale upskilling in order to adapt to rapid change.
Traditional notions of what someone needs to know or demonstrate in the workplace are usually rooted in their original job description. These duties are usually specific, siloed within a team or department, and relatively unchanging over time. Training for that role, naturally, follows suit.
But this way of thinking about learning and development is no longer sustainable in a digitally enabled and hybrid working environment. On top of this, a sweeping movement towards the automation of roles and functions, economic volatility, and a truly global marketplace has increased both the intensity of competition and the pace of change. Individuals are now facing a new seismic shift in understanding what it means to be a part of a rapidly evolving workforce – and wondering where their future lies.
Why weren’t skills considered ‘hot currency’ before the pandemic?
You may have heard people talk about a ‘VUCA’ business environment before; Volatile, Uncertain, Complex, Ambiguous. The pandemic has taken the idea of what we once thought was VUCA and knocked it into fifth gear. Businesses are pivoting left and right to adapt their models and catch up to whatever the world throws at them. Hotels as quarantine facilities, restaurants you can’t eat in, banks that don’t use traditional currencies.
Trying to match the skill requirements of whatever today’s ‘go to market’ strategy entails, with what incumbent talent can deliver, is an enormous challenge. It leaves massive gaps between what we need people to do and what people are currently capable of doing.
The pandemic has also compounded the urgency with which the workforce has adopted a ‘skills-first’ approach to professional development. Seemingly overnight, it was no longer enough to acknowledge the importance of prioritising skills development without proactively doing something about it.
The rise of remote work, mass closures, organisational shifts, and phenomena like “the great resignation” or the “she-cession,” have further demonstrated just how quickly the working world can change and force our collective hand to change.
But as overwhelming as the change can feel, it’s important to remember that in change lies opportunity. Developing skills that take change head-on will determine who thrives in a new landscape.
Keeping up with the rapid pace of change
There are many job markets that are impossibly hot right now. A combination of macro-economic pressure and very high demands for certain skills has created enormous inflationary pressure on the job market. We’re seeing certain roles demand in excess of 30% base salary more than that same role would have commanded 12 months ago. That’s almost impossible to keep up with for any length of time – especially when hiring new employees at a high cost brings the added pressure to raise pay to fair and equal levels for loyal staff.
Looking instead at building your organisational ability to retrain, upskill and re-position staff through the business, is the next logical step. If there’s an excess of people in one area, and a drought in another, then there’s a clear need to redress that balance. The great thing about reskilling is that you develop a workforce with a strong set of skills that can be deployed in a range of situations – for whenever the world turns again and you pivot back to where you came from!
Unlocking the ‘value’ of skills/talent
Learning and development (L&D) can no longer focus on preparing its workforce purely to fulfil the duties in their job descriptions. The goal now is to unlock the full potential of their people. But in order to do so, we need to move beyond discussing L&D as a cost-centre to harness its unique ability to make the extraordinary happen: a highly skilled workforce with little turnover. New competitive advantages. Exceptional organisational goals achieved.
The best way for L&D to accomplish this new goal is to embrace agility and adaptability. A continued and evolving vision for learning, that’s consistent with the unique goals, objectives, and use cases of the organisation, is critical to charting a viable course. But when that vision evolves, when the next ‘Big Idea’ comes along, L&D must be prepared to evolve along with it.
How can data and analytics help?
Data plays a crucial role in understanding where your organisational strengths lie. By understanding the skills of your people and mapping them back against the organisation’s strategy, you can create a powerful skills gap analysis that can guide the executive team in their decision making processes.
An AI-infused analytics platform like Sisense helps businesses understand the value that learning/training is providing in the workplace. Analytics models, supercharged with AI, are being leveraged to recommend content to users based on who they are and where they work. The captured data determines how engaged a learner is in a specific topic or how well they understand that topic.
If your organisation is woefully short in a skill area that the go-to-market plan called for, that’s a good reason to rethink the strategy. Equally, a deeper dive into the analytics of learning can uncover which tactics help improve time to competency in a given area the fastest. It’s not enough to just know where you are strong or weak as a company; you need to know the levers you can pull to quickly upskill and retrain the workforce without wasting time and energy on initiatives that don’t close the gaps.
The role of AI and machine learning in unlocking skills ‘equity’
Traditionally, understanding which skills are actually useful ‘on-the-job’ has always been a bit of a dark art. Twenty years ago, organisations spent fortunes on a constant cycle of competency mapping and job descriptions, trying to explicitly capture what made each role tick. But this was always doomed to a never-ending cycle of documentation trying to keep pace with reality; things moved too fast then and they move faster now.
AI, and specifically machine learning, can help us to map and understand the jobs people really do and the underlying skills ontologies that underpin the work. By analysing large data sets, companies are becoming increasingly capable of determining the common skills and themes that underpin certain job roles and functions. These sets of skills can adapt and change in real-time, they aren’t a written document like they used to be, but a model that learns and changes as the work evolves.
Infusing analytics in learning platforms
When it comes to infusing analytics in learning platforms, simplicity is key. Collating and analysing complex data is challenging for nontechnical users. Organisations shouldn’t need to have a team of data specialists simply to make good use of learning data.
They have the skills and knowledge to use the insights from their data — they just need to have the data available in a more accessible, simpler-to-use, and easier-to-understand way.
This is where leveraging tools like Sisense helps remove any barriers to understanding data.
Learning Pool recently announced it is embedding Sisense to combine the power of its leading AI-driven analytics platform with the LRS Learning Locker. This partnership has culminated in a valuable new addition to the Learning Pool suite, “Insights,” which serves up granular learning data combined with Sisense’s AI capabilities to bring personalised and automatic intelligence to every user.
Optimising your ‘competitive edge’
The future is complex and uncertain. But it also presents fresh and exciting opportunities. What we do know is that organisations and individuals alike must remain agile and adaptable if they are to meet tomorrow’s challenges successfully. The best way to do that is through the development of skills that optimise your ‘competitive edge.’
This is because a highly skilled workforce is more resilient in the face of change and most equipped to seize the moment when an opportunity presents itself. In turn, learning and development that fosters skills acquisition can no longer be limited to job titles. After all, investing in your skill equity is about what you need to do next, not what you’ve already done.
Sisense goes beyond traditional business intelligence by providing organisations with the ability to infuse analytics everywhere, embedded in both customer and employee applications and workflows. Sisense customers are breaking through the barriers of analytics adoption by going beyond the dashboard with Sisense Fusion – the highly customisable, AI-driven analytics cloud platform, that infuses intelligence at the right place and the right time, every time. More than 2,000 global companies rely on Sisense to innovate, disrupt markets and drive meaningful change in the world. Ranked as the No. 1 Business Intelligence company in terms of customer success, Sisense has also been named one of the Forbes’ Cloud 100, The World’s Best Cloud Companies, six years in a row. Visit us at www.sisense.com
About Learning Pool:
Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. Supporting the evolving ambition of more than 1,200 businesses investing in learning experiences for over 5 million global learners, Learning Pool’s suite provides everything needed to build, manage, and deliver workplace learning.
The company offers an unparalleled customer experience, delivered by more than 300 expert colleagues based in the UK and USA, working to bring each customer’s unique vision for learning and development to life.
In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation and double Gold in the Stevie Awards for Outstanding Customer Service.
Recognized as a Strategic Leader in the Fosway 9-Grid for Digital Learning, wherever you find ambitious workplaces investing in their people, you’ll find Learning Pool.